Return Policy
Return Policy
At NINADIOR we continually strive to offer the best service possible to our customers shopping online with us. However, in the unlikely event that you're not entirely satisfied with your purchase from us, , you can easily return your item/s within 14 days of delivery.
(We only accept returns; we don't provide exchange service)
You have 14 days from the date of receiving your order to get your order back to us!
How do I return my order?
1- Submit a return request by clicking here
Please try items on with care . If you decide to return something , please ensure that it is in a perfect condition .This means that it should not be worn, used, washed or damaged, (no deodorant marks, perfume, fake tan, or make-up stains)and the original tags/labels are attached. Otherwise, the return will be refused, and no store credit will be issued.
2- If your order is eligible for a return, we will send you an approval email within 48 hours. We will then arrange for a courier to collect the item from you, and the return shipping charges will be deducted from your refund amount.
3- Once your returned order is received at our warehouse, we will send you a confirmation email with a store credit coupon code that you can use anytime.
Is there anything else I need to know?
Our order processing system is automated, so orders cannot be cancelled upon ordering.
The items are your responsibility Please ensure the item is packed securely for collection. Once collected by the courier.
Orders placed using store credits are not eligible for returns.
Damage caused by general wear and tear is the responsibility of the owner . We cannot be responsible for any damage due to negligence
We truly appreciate your understanding and your trust in NINADIOR. If you have any questions or concerns, our team is always happy to assist you.